Delivery

📦 Delivery Information

At Stitchy Gifts, we want your personalised embroidered items to reach you quickly and safely. Below is all you need to know about UK, international, and fast-track delivery options.

🚚 UK Delivery Options

We offer the following delivery services within the United Kingdom:

  • Production Time: 1-2 Working Days
  • Free UK Delivery: 3–5 working days including production time
  • ⚡ Fast Tracked Option: 2–3 working days for £9.99
    Faster delivery for when you need it sooner.

🌍 Worldwide (International) Shipping

We ship all over the world! International delivery typically takes:

  • ✈️ Worldwide Shipping: 7–10 working days for £19.99

👉 Click Here to Track Your Order

📅 Order Processing & Dispatch

Because all items are personalised and made to order, please allow 1–2 working days for processing before your order is dispatched. This processing time is in addition to the delivery options above.

🔍 Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (if available). You can use this to monitor your parcel’s progress.

📍 Delivery Address & Accuracy

Please ensure your delivery address is correct when placing your order. We cannot be held responsible for delays or loss caused by incorrect or incomplete addresses provided at checkout. If you realise a mistake after ordering, contact us as soon as possible at help@stitchygifts.com

📦 Lost, Delayed & Damaged Parcels

While rare, parcels can sometimes be delayed or damaged in transit. If you believe your order is lost, delayed extensively, or arrives damaged, please contact us with your order number and photos (if damaged). We will help resolve the issue.

📌 Notes & Helpful Tips

  • Delivery times are estimates and not guarantees — factors like peak seasons, postal delays, customs, and local holidays can affect delivery times.
  • International orders may be subject to customs fees or import duties depending on your country’s regulations — these charges are not included in the shipping cost and are the responsibility of the recipient.
  • If you change your mind about delivery speed before dispatch, contact us — we’ll do our best to help.

If you have any questions about delivery, email us at help@stitchygifts.com — we’re always happy to help 😊.