FAQ

We professionally personalise items with embroidery and stitching, including names, initials, short phrases, and selected designs. Some products may also support logos, depending on suitability.

Yes. Where options are available on the product page, you can choose your embroidery text and style. If you have a special request, please email us before ordering and we’ll advise what’s possible.

Please double-check spelling, punctuation, and capitalisation before checkout. We embroider exactly what is submitted. If you notice a mistake after ordering, contact us immediately—if production hasn’t started, we may be able to help.

For most name or initial personalisations, we do not send proofs as layouts are standardised. For logos or complex designs, we may provide a proof where appropriate before production begins.

Yes, depending on the logo quality and product. Clear, high-resolution artwork works best. Some logos may require digitising before embroidery, which can affect processing time.

We aim to match colours as closely as possible. Please note that thread colours may appear slightly different depending on fabric, lighting, and screen settings.

Embroidery size depends on the product and placement area. We size designs to look balanced and professional. If you have a specific size request, contact us before production.

Please follow the care label provided. Gentle washing and avoiding harsh chemicals will help keep embroidery looking its best.

All items are personalised and made to order. Please allow production time before dispatch. During busy periods, processing may take slightly longer.

• 🇬🇧 Free UK Delivery: 3–5 working days
• ⚡ Fast Tracked UK: 2–3 working days (£9.99)
• 🌍 Worldwide Shipping: 7–10 working days (£19.99)

International orders may be subject to customs duties or import taxes. These charges are not included in the shipping price and are the responsibility of the recipient.

Personalised items are non-returnable and non-refundable as they are made to your specification. If there is a problem with your order, please contact us and we will help.

Please email us within 48 hours of delivery with your order number and clear photos of the issue so we can resolve it quickly.

Yes. We welcome bulk, family, and gift orders. Contact us with details and we’ll be happy to advise.