Privacy Policy

This Privacy Policy explains how Stitchy Gifts, operated by Mrs Inta Ungure, Sole Trader (“we”, “us”, “our”), collects, uses, and protects your personal information when you visit our website, place an order, contact us, or otherwise use our services.

Our store is powered by Shopify, which helps us provide our website, checkout, payment, and related ecommerce services. By using our website and services, you acknowledge that your personal information may be processed as described in this Privacy Policy.

If there is any conflict between this Privacy Policy and our Terms & Conditions in relation to personal data, this Privacy Policy will apply.

1. Personal Information We Collect

We may collect and process the following categories of personal information:

• Contact details such as your name, billing address, delivery address, email address, and telephone number.
• Order information such as the items you purchase, personalise, return, cancel, or enquire about.
• Personalisation details such as names, initials, text, colours, design choices, embroidery instructions, and other custom information you provide for made-to-order products.
• Payment information such as billing details, payment confirmations, and transaction records. Payment card processing is handled securely by our payment providers and we do not store full card details ourselves.
• Account information if you create an account, such as login details, saved addresses, and order history.
• Communications including emails, messages, support requests, reviews, and other correspondence you send to us.
• Technical and device information such as IP address, browser type, device type, time zone, and how you interact with our website.
• Usage and cookie data including pages visited, products viewed, cart activity, and browsing behaviour collected through cookies and similar technologies.

2. How We Collect Your Information

We collect personal information:

• Directly from you when you place an order, personalise a product, create an account, sign up to marketing, or contact us.
• Automatically when you use our website through cookies, analytics tools, and similar technologies.
• From Shopify and other service providers who help us operate our store, process payments, deliver orders, and provide support.
• From advertising or marketing partners where lawful and applicable.

3. How We Use Your Personal Information

We use your personal information to:

• Process and fulfil your orders, including personalised and embroidered made-to-order products.
• Use the names, initials, text, and other personalisation details you provide to create your chosen product.
• Communicate with you about your order, delivery, returns, cancellations, or customer service enquiries.
• Take payment, prevent fraud, and maintain the security of our store and transactions.
• Arrange shipping, delivery, and where relevant, returns or replacements.
• Improve our website, products, services, and customer experience.
• Send marketing emails or promotions where you have consented or where otherwise permitted by law.
• Comply with legal obligations and resolve disputes.

4. Personalised and Made-to-Order Products

Because we sell personalised and made-to-order products, we may need to collect and use names, initials, custom wording, and other details you provide to complete your order exactly as requested. Please ensure all spelling and personalisation details are correct before submitting your order.

5. Legal Bases for Processing

If you are in the UK or EEA, we generally rely on one or more of the following legal bases to process your personal information:

• Contract: where processing is necessary to fulfil your order or provide our services.
• Legal obligation: where we need to comply with tax, accounting, consumer, or other legal requirements.
• Legitimate interests: where necessary to operate and improve our business, prevent fraud, and support customers, provided your rights do not override those interests.
• Consent: where required, for example for certain marketing or non-essential cookies.

6. How We Share Your Information

We may share your personal information with trusted third parties where necessary to operate our business, including:

• Shopify, which hosts and powers our store.
• Payment providers to securely process payments.
• Delivery and fulfilment providers to dispatch and deliver your orders.
• IT, website, analytics, and support providers who help us operate our business.
• Marketing and advertising partners, where permitted and in line with your cookie or marketing choices.
• Professional advisers or authorities where required for legal, regulatory, fraud prevention, or dispute resolution purposes.

We do not sell your personal information in the ordinary sense of selling customer data for money.

7. Shopify and Third-Party Services

Our store is hosted on Shopify. When you use our website, some of your information may be processed by Shopify and its authorised service providers to support store functionality, checkout, security, analytics, and related ecommerce services. You can learn more about Shopify’s handling of personal data in Shopify’s privacy documentation.

8. Cookies and Similar Technologies

We use cookies and similar technologies to operate our website, remember your preferences, analyse site traffic, improve performance, and where permitted, show relevant advertising.

You can manage your cookie preferences through our cookie banner or your browser settings. Disabling certain cookies may affect how the website functions.

9. Marketing Communications

If you subscribe to our marketing, we may send you updates, offers, or product news by email. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. We may still send service emails relating to your orders or account.

10. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes set out in this Privacy Policy, including fulfilling orders, maintaining records, resolving disputes, enforcing agreements, and complying with legal, tax, and accounting requirements.

11. Data Security

We take reasonable technical and organisational measures to help protect your personal information. However, no website, system, or internet transmission can be guaranteed to be completely secure, and you provide information at your own risk.

12. International Transfers

Some of our service providers, including Shopify and certain apps or partners, may process personal information outside the United Kingdom or European Economic Area. Where this happens, we take steps to ensure appropriate safeguards are in place as required by applicable data protection law.

13. Your Rights

Depending on where you live, you may have rights in relation to your personal information, including the right to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information in certain circumstances;
• object to or restrict certain types of processing;
• withdraw consent where processing is based on consent;
• request transfer of your data where applicable;
• opt out of marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

14. Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information directly from children. If you believe a child has provided us with personal information, please contact us and we will review the request.

15. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy, security, or content of third-party websites, and you should review their policies separately.

16. Complaints

If you have any concerns about how we handle your personal information, please contact us first so we can try to resolve the issue. If you are in the UK, you also have the right to complain to the Information Commissioner’s Office (ICO).

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, legal requirements, or services. The latest version will always be posted on this page.

18. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Mrs Inta Ungure
Stitchy Gifts (Trading Name)
287 Darnley Road
Rochester
Kent ME2 2UL
United Kingdom
Email: help@stitchygifts.com

Last updated: March 2026